1 reviews | Active since Sept 2020
Poor Customer service bad product
I’m sorry to say but Samsung South Africa’s customer service is the poorest I’ve experienced in a long while. I purchased a Samsung television, and 6 months out of warranty, the screen went blank. I contacted them and it took them 8 weeks to send out a technician and costing me to pay a call out fee. They send through a quote for the repairs which was nearly the price of a new tv. They wasted so much time as I could’ve just go and purchase a new tv as this was the most difficult process I had to endure in a long time. I will never purchase a Samsung tv again. The agents couldn’t even give a reason for the failure as this happened only 6 months out of warranty and seems to be common as it happened to a colleague of mine as well.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM