kP
kamo P
1 reviews | Active since May 2021
01 Mar 2023, 15:40
Poor customer service!!!
I have bought S23 Ultra on pre-oder deal. I have been trying to claim the R2000 voucher but the promotions customer consultant keeps giving me the run arounds. Today i am still waiting for them to contact me.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
01 Mar 2023, 15:41Good day Kamo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply01 Mar 2023, 15:41
Official
Good day Kamo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
kP
kamo P's updateReviewer Update
01 Mar 2023, 17:24Noted, i will wait for the feedback
kP
kamo P's update01 Mar 2023, 17:24
Reviewer Update
Noted, i will wait for the feedback
Samsung South Africa's replyOfficial
02 Mar 2023, 08:28Many thanks, we will get back to you.^NM
Samsung South Africa's reply02 Mar 2023, 08:28
Official
Many thanks, we will get back to you.^NM
kP
kamo P's updateReviewer Update
10 Mar 2023, 08:50Good day,
Its more than a week later now, i have been liaising with Tifany from samsung and still there is no proper feedback. i have given them all the required information and they said if i do not hear from them by Monday 6 March i should contact them but still they are not helping. this is really frustrating
Its more than a week later now, i have been liaising with Tifany from samsung and still there is no proper feedback. i have given them all the required information and they said if i do not hear from them by Monday 6 March i should contact them but still they are not helping. this is really frustrating
kP
kamo P's update10 Mar 2023, 08:50
Reviewer Update
Good day,
Its more than a week later now, i have been liaising with Tifany from samsung and still there is no proper feedback. i have given them all the required information and they said if i do not hear from them by Monday 6 March i should contact them but still they are not helping. this is really frustrating
Its more than a week later now, i have been liaising with Tifany from samsung and still there is no proper feedback. i have given them all the required information and they said if i do not hear from them by Monday 6 March i should contact them but still they are not helping. this is really frustrating
kP
kamo P's updateReviewer Update
24 Mar 2023, 08:06 Good morning,
Kindly be advised that the voucher finally worked, I managed to redeem it last night.
Ref number ***
Thank you very much for your help and patience.
kP
kamo P's update24 Mar 2023, 08:06
Reviewer Update
Good morning,
Kindly be advised that the voucher finally worked, I managed to redeem it last night.
Ref number ***
Thank you very much for your help and patience.