Poor Customer Service

on 24/06/24 I purchased a Fridge/Galaxy Fit Combo. I was under the impression that the fridge and watch would come together but then when I called I was notified that I need to put in a separate claim for the watch. I put the claim in on 09/07/24 and received a confirmation that the delivery date would take place between 7-14 working days. On 16/07/24 I sent Samsung an email asking for a follow up as i had not heard back from them about delivery or watch color options. I specified in the email that I wanted a black watch. Samsung responded to my email on 22/07/24 saying that the claim was approved on 08/07/24 and that they had a 7-14 working day turnaround policy and that black was the standard color. Ive had numerous calls over this time about this order and at no time was I told that Samsung did not have any black watches. I called again on 05/08/24 and the lady that assisted me said that it was because there was no waybill attached to my order so she had to get that. We received the watch this morning and it is pink. This is a gift for my son who celebrated his birthday on 23/07/24. No one advised that I would not be able to get black. No one asked me what color I wanted to begin with. When I called Samsung this morning I was told that I must change the straps to black.. The face of the watch is rose gold. I actually cannot get over the fact that the person on the other side of the phone answered a customer in such a way. His arrogance was so flippent as if the watch was a free option. The fridge at the time of purchase was R11'999.00 whereas today it is R10'999.00. I purchased through Samsung because I was assuming that the customer service would be amazing but this has been a ridiculous experience. One would expect better customer service from such a big brand.