poor customer service and time consuming

I have a Samsung S6 edge which was water damaged on the 27th of Feb 2016.<br> I took the phone to Samsung Smartcare centre at 11 Park Lane Century City Milnerton (close to Canal walk Century City). I arrived at Samsung at 12:35. I told the man at the desk what had happened and if somebody could assist me in getting a damage report. He handed me a form that i had to fill in i asked for a pen and the attitude that i got was something which you would not expect from a large company like this like why should he give me a pen. So i eventual got a pen from him and filled in the form. I was rudely given a ticket number no explanation what to do or where to go. I asked him where to go and he rep**** very rudely sit and wait for your number to be called. I went and found a seat and sat for 2 hours before my number was called. The center was not busy at all. I eventually got to the consultant who to my surprise was very professional and very helpful. She said that i could phone the next day for the quote which i did and again to my shock very rude and unprofessional person answered. No help from her. I phoned today the 3rd of March the phone was dropped every time.<br> Please Samsung sort out