JP
Jaques P
1 reviews | Active since Dec 2019
17 Jan 2022, 07:58
Poor Customer service and no follow up.
Good day.
I had a repair on my TV requested in late December last year. I was called by a lady on the 31st of December and I was informed that due to the fact that it was new Year and that no one is available we have to cancel my request and then call me again in the new year to redo my request and then actually have my TV repaired and she promised to call me. but until now no one has called me.
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Samsung South Africa's replyOfficial
17 Jan 2022, 08:54Good morning Jaques ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply17 Jan 2022, 08:54
Official
Good morning Jaques ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM