AM
Adelaide M
1 reviews | Active since Aug 2019
17 Apr 2022, 12:14
Poor Customer Service
Samsung TV just over a year old still under warranty just stopped working, logged a call with Samsung on Monday 11 April, they said they would send out someone to have a look. Haven't heard a word from them to date! So much for 72 hours turn around time!
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Replies (2)
Samsung South Africa's replyOfficial
18 Apr 2022, 08:03Good morning Adelaide,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's reply18 Apr 2022, 08:03
Official
Good morning Adelaide,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
AM
Adelaide M's updateReviewer Update
19 Apr 2022, 16:47Thank you. Was there any feedback today on the issue? Is there a number we can call to follow up?
AM
Adelaide M's update19 Apr 2022, 16:47
Reviewer Update
Thank you. Was there any feedback today on the issue? Is there a number we can call to follow up?