Poor Customer Service

<p>Hi</p> <p> </p> <p>As requested</p> <p> </p> <p>Firstly I would like to say that Samsung need to send their staff for customer care training as they do not know how to communicate with the customers.</p> <p> </p> <p>Problem started whereby I am not able to receive firmware update and have checked with service provider (MTN). They confirmed update is available.</p> <p> </p> <p>I went to the Samsung in Canal Walk Shopping Centre where the technician was so rude. He checked my phone and said no he cannot update it and is has been rooted. Which I told him is impossible. I have also downloaded an app called root checker and can confirm that he theory was incorrect. As I have never done that and the only time I can ever remember was that my phone went for repairs at your Samsung smart offices in century city where they fixed my phone and reinstalled the software after an overheating problem. He wanted to hear nothing and just he can’t do anything I must figure it out.</p> <p> </p> <p>I then went to the smart care centre in Century City and explained to them the scenario and that they were the only people to ever work on my phone and reinstalled it according to the job sheet. I also showed them the proof which I have attached for your perusal will reference number of job. They just said there’s nothing that they can do as they are actually a 3rd party company that Samsung use for the repairs and that my repairs was actually done by the previous company” Kidger Support” and I have to take this up with Samsung South Africa as there is nothing that they can do.</p> <p> </p> <p>Samsung reinstalled my device with incorrect software (which I have read up is the UK version of android based on the CSC version on my device.) therefore it will not update with South African software available update.</p> <p> </p> <p>So who will be taking responsibility? And how do I get this resolved</p> <p> </p> <p>Service order number - ********** 789</p> <p> </p>