Poor Customer Service

<p>Last year I took my Samsung tablet for repairs at the Brooklyn branch. The courier van was hijacked and I have been struggling with Samsung to find a replacement device.</p> <p> </p> <p>I contacted Samsung again on 14 July 2016 (Samsung Brand Store Ticket ID: 480525) and was told that Samsung cannot procure the device, but they are not offering an alternate solution espicially since it seems that the probability of procuring the device isn't going to happen. If Samsung cannot procure the device then I expect monetary compensation to purchase a replacement device. This matter has been going on long enough now and I would like a device before I leave the county on Wednesday as I need it!</p> <p> </p> <p>If I do not receive a response from Samsung by close of business today I will be contacting my lawyer as I believe I have been reasonable enough in waiting for a solution!</p>