RR
Richard R
1 reviews | Active since Sept 2020
20 Jun 2021, 11:01
Poor customer service
I've reached out to them regarding a faulty charger that came with the phone, which FNB (contract phone) insists I need to send the entire phone in and leave me phoneless for 3-4 weeks. Till this date, I've not had a single response, and I've reached out a few times. Shoddy customer service. All I want was to have the charging block replaced.
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Samsung South Africa's replyOfficial
20 Jun 2021, 17:13Good day Richard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply20 Jun 2021, 17:13
Official
Good day Richard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM