Poor Customer Service

<p>Good day,</p> <p>I am currently using a Samsung Galaxy S6 Edge +, it is about my 5th Samsung and I am very happy with the product BUT the aftersales service sucks big time. I recently visited your Smart Care Centre on 14th Ave in Constantia Kloof and from the moment I walked in the service was extremely poor. The lady that is supposed to welcome customers was stood one side chatting to another employee while customers stood around not knowing what to do or where to go, the lady that assisted me with booking in my phone was rude and very unhelpful, the cashier was even worse, without even knowing what my problem was I was told that parts would take 7 working days while another employee told me 2 days?? This is unacceptable, you are not doing me a favor so train your employees to treat your customers with respect and to be helpful. If I ever needed any convincing to switch to Apple this was it. My Ref: ********** 274 if you are interested.</p>