Poor customer service

I am absolutely disgusted at the service from Samsung smartcare centre. I brought my in warranty tab in today and was told the tab cannot be repaired under the warranty agreement because there is a tiny little scratch on it which has nothing to do with the actual problem of the device not charging. My device is faulty and was not physically damaged that is why I was comfortable buying a samsung paying the high price and all I get is rehe****d answers and weak customer service. I will never buy a samsung again because now I am sitting with a faulty product I cannot use when I paid for proper after sales support. My ticket was no 62