Poor Customer Service

Took phone in for quote on repairs on the 21/08/2015 Ref CS-*** and according to them it takes 3 to 4 working days to get quote. Two weeks later after a few calls to them to find out if they can fix the phone, I got the quote that it is fixable and the amount on the 4/09/2015. I send the quote to my insurance company they gave me the ok on Tuesday 8/09/2015 . I called the service centre and gave them the go ahead to fix the phone. My wife were at the time in Cape Town and she called them the Thursday just to check maybe the phone is ready their response were nobody told them to go ahead to fix the phone. After numerous calls and numerous excuses from them like the short of staff, they have a back log and the manager will call me back, and nobody have called me yet. I am still waiting for my phone and today is the 4/10/2015. I just feel it is the worst client service I have experienced ever in my life. Will not recommend anybody to take their phone there to be fixed .