CP
Charmaine P
1 reviews | Active since Jun 2020
28 Jul 2020, 08:41
POOR Customer service
Poor customer service, television set was sent to their service center via the online supplier beginning of May 2020 for a warranty claim/repair, to date we have not received any updates, this is now 3 months, how long does it take to honor your warranty!? Please avoid buying Samsung appliances as it seems the 24 month warranty is non existent.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
28 Jul 2020, 08:44 Good morning Charmaine,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply28 Jul 2020, 08:44
Official
Good morning Charmaine,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
CP
Charmaine P's updateReviewer Update
28 Jul 2020, 09:17Good day, i have spoken to a customer representative and it is loot.co.za who is at fault as they only booked a call out service the 23 July 2020. so for 2 1/2 months they did nothing but blamed Samsung for slow response.
CP
Charmaine P's update28 Jul 2020, 09:17
Reviewer Update
Good day, i have spoken to a customer representative and it is loot.co.za who is at fault as they only booked a call out service the 23 July 2020. so for 2 1/2 months they did nothing but blamed Samsung for slow response.
CP
Charmaine P's updateReviewer Update
31 Jul 2020, 13:13I would like to say thank you to Samsung for their quick response, the party at fault here was loot.co.za: https://www.hellopeter.com/loot-co-za/reviews/poor-service-lootcoza-be8e428d42a1267af313be93f7c1bbc31a8ecba5-***
CP
Charmaine P's update31 Jul 2020, 13:13
Reviewer Update
I would like to say thank you to Samsung for their quick response, the party at fault here was loot.co.za: https://www.hellopeter.com/loot-co-za/reviews/poor-service-lootcoza-be8e428d42a1267af313be93f7c1bbc31a8ecba5-***