Poor customer service

ref 367CY3BTX samsung referrnce In the last quarter if last year I upgraded my Samsung Note cell phone through my husbands contract, with vodacom pietermaritzburg. To my great delight, after the upgrade I was told I would be getting a new flat screen tv with my purchase. I completed the registration process with Samsung and waited to be contacted. After several weeks I contacted them with the reference number and was told that I needed a tv license in my own name or, as we already had one, to send an affidavit stating that I was married and lived with my husband, proof if marriage and residence and license - all of which I emailed to the given address. Nothing happened. After several further calls to customer services I purchased a new tv license in my own bane and mailed them the details. This was in January. I have heard nothing. I have gad a few cold calls from customer services, and have requested a follow up but nothing has happened. This is so disappointing. This appears to fave been either a **** or a lot of empty promises. I now have two tv licenses and no new tv! I have been a samsung customer and fan for years but am now very hesitant to purchase anything from them.