Poor Customer Service

I went to MTN store to request a technician to check on my Samsung watch 6 44mmm that I bought on 02/02/2024. The watch is not charging and I was told to sent the watch to Samsung Repair Centre in Umhlanga, Durban and that it was still warranty of 24 months with the phone. When I arrive at the repair centre, they told me the watch alone is 12 months warranty. In order to book the phone for assessment is R350 for a technician to assess the phone. I am thinking conflict. I called MTN call centre to confirm because I am paying money while watch is still in warranty. They told me that I need to check my contract and I got home and the warranty is 24 months. Samsung is really poor when it comes to customer service and it is not the first come complaining about Samsung.