Poor Customer Service

Paid Samsung Smart Care @ Century City, CT to repair my Samsung phone - only the screen was broken.

After 6weeks, no corespondance was recieved. I went back to the store....and demanded my phone back that day. Eventually got the phone. Now the screen is fixed, but the phone has other problems like Wifi/network is not working and the speaker is making noises when making a phone call. The charger of the phone was also changed...and they didn't give me a new charger that fits....so now i have a phone, but i cannot charge it?

When i call to sort this out, they NEVER answer the phone!! I need to drive to the store, witch is a good 100km drive and by now is costing ma allot extra.

I would have expected good and quality service of a company like Samsung, but this experience we are having now is really pathetic!