Poor Customer Service

Worst service ever, they are typically a Company that over promised and under deliver. First of all it took about 16 minutes to be referred to consultant. As soon as we were referred to a consultant they have assisted and gave as a referral number. We were told that a Technician will be in our Area on Monday. Monday no one pitched up. We then phoned the customer service number again gave our reference number and then we were told to contact the direct line. When we contact the direct line, we were informed that they do not know about anything and never received anything from customer service. Till date we have not received a call from a Technician and there are clearly miscommunication between the different branches.