rR
rissiekie R

1 reviews | Active since Jan 2017

24 Jan 2017, 11:39

POOR CUSTOMER SERVICE

<p>Samsung has the most pathetic after sales service ever!!!! The washing machine broke for the second time in a month and its only 1 and a half years old. They moving to JHB in 3 days yet samsung doesnt care at all how my sis needs to get the machine in JHB after they fix it yet again. When asked how they are supposed to get the machine there the agent just says she doesnt know. They refuse to replace the machine as it needs to have been broken 3 times before they will replace their useless products. I will never in my life do business with samsung ever again. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply25 Jan 2017, 14:45
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA