Poor customer service

<p>I dropped off a device at Samsung repairs Menlyn for an assessment in September 2016. After 2 months, I get a telephone call from the shop on 28 November informing me to come and pick up the device before 01 December. Maureen practically dropped the phone in my ear when I informed her that I will not be able to collect by the set date. When I called her back to find out what the procedure will be if I am unable to pick the device up on the set date she informs me that the device will be taken to Sandton after 01 December. She indicates that the only reason I am hearing from them today is because they no longer do repairs at the store. This is poor customer service and Samsung needs to ensure that I have my device back because I am not travelling to Sandton to pick it up there. I am sure the decision to stop with repairs was not made today so why give customers 2 days to pick up? This is an inconveinience.</p>