MM
Motlalepula M
1 reviews | Active since Jul 2016
04 Apr 2023, 09:30
Poor customer service
I have a very long outstanding matter with Samsung regarding my trade in. I have been requested to send info & I done that but nothing is happening. Customer feedback is nit really important at Samsung.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
04 Apr 2023, 09:31Good day Motlalepula
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply04 Apr 2023, 09:31
Official
Good day Motlalepula
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
MM
Motlalepula M's updateReviewer Update
11 Apr 2023, 10:23I really cannot wait for the day this matter will be finally closed.
It has been dragging for too long & I don't want to give up before I'm happy with the solution.
It has been dragging for too long & I don't want to give up before I'm happy with the solution.
MM
Motlalepula M's update11 Apr 2023, 10:23
Reviewer Update
I really cannot wait for the day this matter will be finally closed.
It has been dragging for too long & I don't want to give up before I'm happy with the solution.
It has been dragging for too long & I don't want to give up before I'm happy with the solution.