1 reviews | Active since Oct 2017
Poor customer satisfaction
[Re]***
I upgraded my contract to the samsung galaxy a71 last month, just after there was a promotion so I missed out on it. I upgraded on the 13th of September just before a new promotion started.
We phoned samsung and a agent said we wouldnt be penalised. I app**** for the galaxy buds promotion and waited for feedback
On the 6th of October I used the live chat to find out if there was feedback and the agent advised me it was successful and delivery is taking a bit long.
I followed up again today and the agent advised me that my claim was rejected because I tool the phone a day early. Really dissapointed in this. I have been a faithful client of Samsung for more than 12 years and because we were excited to get a new phone so we can take pictures at my cousins wedding our claim gets rejected.
Is this how Samsung rewards its clients for their loyalty and being excited about getting their products. Im truly dissapointed. Here I am supposed to upgrade my wifes contract next week to get a samsung a71, but with the dissapointment I have experienced, Samsung may just have lost another client.
Why didnt samsung communicate the promotion before the time why only announce it on the day this is unacceptable. Surely if they announced it before the time the consultants would be able to communicate this to the clients and I definitely would have waited till the next day. I am really ****ed off at this.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
SS
The agent just telling me I was wrong to claim this after I explained that we enquired before trying to claim for the promotion and after showing proof that the claim status showed successful. If they said it was declined from the start I would have understood. The fact that they said one thing and then changed their tune is what ****es me off.
No compromise from Samsung to ensure the client is happy. Just the agent or whatever gave the wrong information.
Terrible after sales service once they have your money they dont care anymore.
You can learn alot from other companies. Eg Game has a policy that if any item purchased is on promotion within 20 days from date of purchase they refund the difference.
That is how you keep clients happy, not by telling someone they are wrong because your employees dont communicate the right story.
The agent just telling me I was wrong to claim this after I explained that we enquired before trying to claim for the promotion and after showing proof that the claim status showed successful. If they said it was declined from the start I would have understood. The fact that they said one thing and then changed their tune is what ****es me off.
No compromise from Samsung to ensure the client is happy. Just the agent or whatever gave the wrong information.
Terrible after sales service once they have your money they dont care anymore.
You can learn alot from other companies. Eg Game has a policy that if any item purchased is on promotion within 20 days from date of purchase they refund the difference.
That is how you keep clients happy, not by telling someone they are wrong because your employees dont communicate the right story.
Your concerns have been duly noted, we have been in contact with you and final response has been given.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted, we have been in contact with you and final response has been given.
Kind Regards,
SamsungZA
NM