1 reviews | Active since May 2018
Poor customer care.
Samsung offers the new Z fold 3 and Z flip 3 with free buds and tag till 6 October 2021 via Vidacom. My wife has taken a contract in the Zflip 2 weeks ago. The guys are messing around with the delivery. For 2 days in a row they say they will deliver it and they don't deliver it. Very unprofessional. I ordered the Z fold 3 for myself via Vidacom. Still waiting as there is no stock. The Vodacom outlet emailed Samsung to say that I ordered the phone long before the 6 October and to query about the order and to ensure that I will still receive the buds and tag bit they have not rep**** as yet to the Vodacom outlet. This is extremely unprofessional on the part of Samsung. Samsung should not advertise deals when they don't have stock.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM