Poor communication, I'm not loyal to the brand anymore.

SERVICE REF NO: *** ORIGINAL REF NO, LOGGED FROM GAME: 711 617 274 TRANSACTION NO: *** (GAME)

Very disappointed in Samsung. My wife is Korean so our whole house is full of Samsung electronics. My Samsung dishwasher stopped working 2 months before the 2-year warranty finished. A Samsung technician came to my house in Cape Town and attempted to fix it. He said they need parts.

A few days later Samsung subcontractors came by my house to pick up the appliance for repair. This was around January. It's now March and I've heard nothing from Samsung. I've called Samsung on ***twice. On both occasions the operator told me they'd contact the repairmen and revert back to me. I'm still waiting for both callbacks.

Needless to say, I won't be purchasing Samsung dishwashers again in the future and my trust in the brand is tarnished. Sad.