Poor Communication

<p>Good Day </p> <p> </p> <p>I booked my phone in on Thursday 22 June 2017 at Samsung Century City, to repair a cracked screen. I was help by a nice person. She explained everything i needed to know. After I paid I asked the cashier what the turnaround time was to repair the screen. She rep**** maybe Friday, but probably Saturday (Only thing saving her here was, that she didnt mention which Friday or Saturday of the year) Friday came and went and Saturday came and went. No call or sms to collect my phone. On Monday I called the number on the receipt. Great news, the number didnt work. I then googled the store and got another number. Great that number also didnt work. I then called Samsung and they gave me another number that didnt work. On the Wednesday I went to the store and got the number off the door, as sitting at Samsung Store waiting for someone to help you is not that much fun. I then called the number, hoping for better luck. Everything was looking good. They tracked my service order number and knew my name. Things were great until then. Then the lady from the call centre could not get through to the service centre and said she will keep trying and call me back in 30 minutes. We all know what happened then. She never called me back. I then called the next day again. This time I got to speak to someone at the service centre, but they could not give me an update on my phone. Then I decided to go into the store and hopefully not have to wait around to be helped. I went to the store waitied about 5 minutes, which was not to bad. Spoke to a consultant. She went into the service room at the back and returned with some bad news. She said we are waiting for parts which will arrive tomorrow(Friday) so you will have your phone back by close of business on Friday or Saturday. It is now Monday 3 June 2017 and I still do not have my phone. This now means that I to go back to the store today to find out where my phone is. I cant call them as none of there numbers work.</p> <p> </p> <p>I dont even want to talk about how helpful the people on your facebook page are or how helpful Samsungs call centre was.</p>