Poor Client Service Levels

I purchased a Samsung washing machine @ the end of Oct 2015, with this Buy and Get Offer, where you can qualify for either an Airline Ticket or Weekend Away. I submitted the requested info, a few days after that to start the process to obtain my Buy and Get offer. I received a telephone call and e-mail from an employee by the name of Adwaan, who requested I resend the picture of the Serial Number and Product Code, together with proof of purchase, which I did on the 15th Nov 2015. 3 weeks later I still received no further communication from Samsung. I followed up with this person, and he stated that he is still waiting for the pics, which I resent to him, for the second time( 17 Dec 2015), which he confirmed that he has forwarded to his manager for verification, and I was told that I would receive a Pin Code, and would be asked to call in, to redeem my buy and get offer. It is the 23 Dec 2015, and I have not received any further communication from anyone @ Samsung. It seems to me that they are purposely dragging their feet, so that they will have to provide less clients with this offer, before the closing date of 31 Dec 2015. Never had such pathetic service from any other company!!!