Poor brand experience

Over 4 weeks and these clowns have still not come to pick up the wrong order. After the initial transaction which samsung messed up I went ahead and still purchased from them. Definitely my mistake so don't make the same one! Then I get the same recurring email 4 days after I send one saying they are working on it. Some nonsense of their logistics department. I can't even get someone senior to talk to me because they refuse to send it up the line. Don't buy from samsung!