SM
Sandile M

1 reviews | Active since Jul 2017

28 Jul 2017, 06:51

POOR,BAD SERVICE SAMSUNG

<p>I took my S7 to Rosebank Sumsang and they sent to Kramaville service centre it was not working due to motherbody fault and still under warranty. They fixed and in 2 weeks time it have the same problem and I send it back .This time they said they cant fix I must pay R6500.00 but the phone is still under warranty. We send them the purchase reciept and letters. NO POSITIVE RESPONSE UP TODAY ITS MONTHS NOW AND MY DUMMY PHONE STILL NOT FIX.THIS IS PATHETIC AND HORRIBLE EXPERIENCE</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Jul 2017, 17:10
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA