DM
Divine M
1 reviews | Active since Oct 2024
14 Oct 2024, 11:48
Poor, bad and biased Service (DISAPPOINTED)
I am writing to express my frustration regarding the service I've received for my Samsung TV. I reported a fault after leaving it on in the morning, only to return and find it not working. Now, I’m being told there’s a crack on the screen, and I must pay R6187.24 for repairs.
This situation is very disappointing, as I expect better quality and service from Samsung. I kindly request that you reconsider the repair costs or provide an alternative solution.
Thank you for your attention. I look forward to your prompt response.
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Samsung South Africa's replyOfficial
14 Oct 2024, 11:50 Good day Divine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply14 Oct 2024, 11:50
Official
Good day Divine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM