Poor and Unproffesional Response

I bought an expensive Samsung refrigerator from Makro in January this year and soon afterwards, problems developed with the water filter. I have been trying since early this year to get Samsung to sort this out but they have failed hopelessly.<br> <br> It has been a frustrating experience with very poor responses and failed integrity. It is shocking that such a big and prominent company with an highly assumed reputation can deliver such poor service.<br> <br> I have lost hope in the product and support and would not choose or recommend any Samsung product going forward.