Poor aftersales service SAMSUNG ONLINE Promotions

ORDERS: ZA*** and ZA***

With my Vodacom upgrade I bought a Samsung Note 20 Ultra and the latest Samsung watch and then received this wonderful promotion of receiving 2x R1,000 vouchers (1x for watch and 1x for phone) which I could use to purchase something from Samsung's online store. Ordering was a pleasure and great items to choose from... but upon checking out I was shown that I cannot use both vouchers for one purchase, I needed to make two separate purchases and use a voucher per transaction, which is fine BUT on the one transaction I had a couple of hundred rands left and on the other transaction I needed to pay in. So its a win-loss situation and not the ideal, nobody wants to lose out on a promotion. Long story short, I took the loss on the one deal and paid in the balance of R195 on the other deal - this was on 5 Jan. 2021.

My order arrived about a week later and upon fitting both the phone covers to my phone I realised that neither of them didn't fit my phone! Upon investigation I've discovered that I have the Note 20 ULTRA.... which is bigger than the normal Note 20. I IMMEDIATELY contacted Samsung and told them that I'd like to return my order for the ULTRA, they were extremely helpful and even collected the parcel in its original packaging - they only collected it more than a month later, on 28 Jan. 2021!

Now, since 28 Jan. I'm still without my exchanged good (or replacement vouchers) nor my refund on my payment made. I've sent many emails including my orders placed for ease of reference and my proof of payment. The only response I keep on getting is that they are working with it/escalated my query and that's it! NOBODY comes back to me unless I contact them... this is terrible service and at a point where they can keep their promotion items and just give me my money back!

I feel bad for Vodacom to be part of this poor aftersales service.