RC
Ricardo C
1 reviews | Active since Feb 2014
20 Jun 2023, 11:34
Poor after sales support
I purchased a TV in September and it is faulty, I contacted Samsung support and their authorized repair agent collected the TV and deemed it to be unrepairable. I have a "Refer to Store Credit Authorization Document" from Samsung but the dealer won't respond to requests for information and now requests for information from Samsung are going unanswered.
This is a poor experience with Samsung and I question whether I should continue to purchase their products in future.
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Samsung South Africa's replyOfficial
20 Jun 2023, 11:39Good day Ricardo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply20 Jun 2023, 11:39
Official
Good day Ricardo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM