Poor After Sales Support

My Samsung Diamond drum washing machine started washing to 1 side only & not both as it should. Then my machine would not drain the water out of the drum. I contacted the Samsung Electronics service support team. I was given a reference no. & was told to contact a Service agent in Evander, Mpumalanga. They could not fetch my machine due to their bakkie being broken, so I took my machine to them. They are approx. 29 km's away from my home. I told them that I thought it was the drain pump. They called me the next day & said it was the pc board & the cost R1 200. I told them to fix it, just as long as I had my machine back in working order. Then when I fetched my machine, paid the R1200.00 & got home, only to find it was STILL not draining. I called Samsung again & told them. Then I had to take the machine in again. This time they replaced the drain pump. Got home with machine & started washing, only to find the pipes had not been glued & cable tied, so my whole house flooded. My fiance glued & cable tied the 2 pipes by the drain pump. 4 days later my machine was smoking on rinse cycle & ceased up. I called Thabo & told him everything. 2 weeks later, & he has not even called me back.