Poor After Sales Support

Recently I contacted Zweli at Samsung with regards to my Samsung Diamond Drum Washing machine. This was not the first time I called either. I was once again promised that a supervisor would contact me. This was on Wednesday the 08th of April 2015. No one called me back. I then had to call AGAIN on Friday the 10th of April 2015. This time I spoke to a Mpumuthi and I was yet again re-assured that I would get a call from a Samsung supervisor. Well, today is Monday the 13th of April 2015 and guess what? NO ONE HAS BOTHERED TO CALL ME BACK. This is not the first time that I am experiencing these problems with Samsung. My machine has been in to a service centre that Samsung directed me to and it has been there 4 times already and it is STILL not working properly! It now has to go back for a 5th time to get fixed. COME ON GUYS... This is pathetic service and what about my airtime and our petrol driving up and down with the machine. This all after spending R1 200.00 the first time to get the machine fixed!!!! Really shocking, pathetic and disgusting service.