LP
Lennis P
1 reviews | Active since Apr 2021
14 Jul 2022, 11:00
Poor After Sales Service Samsung Appliance
On 22 June I wrote a review on Hello Peter complaining about bad after sales serviced from Samsung regarding a stove I bought in October 2021. On the same day I received a call from Samsung informing me that someone would come out to assess the problem ( Ref ***). On 28 a gentleman visited my house to do the assessment. He said that a technician would come out to do the repair. Up till now I have not had any contact with Samsung and the one burner is still not working.
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Replies (3)
Samsung South Africa's replyOfficial
14 Jul 2022, 11:02Good morning Lennis ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply14 Jul 2022, 11:02
Official
Good morning Lennis ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
15 Jul 2022, 09:31Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply15 Jul 2022, 09:31
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
^NM
LP
Lennis P's updateReviewer Update
20 Jul 2022, 06:00Still have not had any response from Samsung regarding my complaint.
LP
Lennis P's update20 Jul 2022, 06:00
Reviewer Update
Still have not had any response from Samsung regarding my complaint.