DM
Dawood M
1 reviews | Active since Jan 2017
01 Mar 2024, 09:25
Poor after sales service from Samsung and Game
Bought a Samsung microwave from Game Trade Route mall on 26 Dec 2023. When i started using it, the appliance had a faulty door latch. Returned it on 17 Jan 2024 to Game, taken for repairs by Samsung and only returned 29 Feb 2024. No proper feedback provided. I want a replacement or refund ***
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Replies (4)
Samsung South Africa's replyOfficial
01 Mar 2024, 09:26Good day Dawood
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply01 Mar 2024, 09:26
Official
Good day Dawood
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
DM
Dawood M's updateReviewer Update
01 Mar 2024, 10:47I am at Game Trade Route now and they are refusing to refund or replace the item, yet their contract says after 21 days can be replaces or refunded.
DM
Dawood M's update01 Mar 2024, 10:47
Reviewer Update
I am at Game Trade Route now and they are refusing to refund or replace the item, yet their contract says after 21 days can be replaces or refunded.
DM
Dawood M's updateReviewer Update
01 Mar 2024, 10:51DM
Dawood M's update01 Mar 2024, 10:51
Reviewer Update
DM
Dawood M's updateReviewer Update
01 Mar 2024, 12:22Game has now agreed to replace the item, thank you
DM
Dawood M's update01 Mar 2024, 12:22
Reviewer Update
Game has now agreed to replace the item, thank you