HB
Hein B
1 reviews | Active since May 2022
21 Jan 2025, 10:54
Poor after sales service.
Soundbar handed in for repairs with a sla of 48hrs. 2 weeks later, no response or contact despite me having to follow up twice.
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Samsung South Africa's replyOfficial
21 Jan 2025, 10:56Good day Hein
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply21 Jan 2025, 10:56
Official
Good day Hein
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM