MK
Michele K
1 reviews | Active since Oct 2018
18 Jan 2022, 08:28
Poor after sales service
Samsung Fridge stopped cooling in December. Logged call with Samsung who advised Electracorp will repair. Paid Electracorp call out fee. Technician called, apparently refilled gas and advised the compressor in on its way out. Tech left and fridge still not working. Electracorp do not respond to emails, answer phone calls nor their business whatsapp line. Been back to Samsung on numerous occasions, the last 2 times being Friday 14th Jan when they advised they would call me back, nothing. Then Monday 17th Jan when they promised to call back, still nothing. The compressor is still under warrantee. I am frustrated beyond.
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Replies (2)
Samsung South Africa's replyOfficial
18 Jan 2022, 08:32Good morning Michele,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply18 Jan 2022, 08:32
Official
Good morning Michele,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
MK
Michele K's updateReviewer Update
31 Jan 2022, 10:01Electracorp tech was on site on Saturday morning. Replaced compressor and refilled with gas. Fridge still not working. Now what?????? I have paid R2180.00 for nothing. We believe this fridge has a simple gas leak which needs repair. I don't believe there was anything wrong with the compressor as after half hour it started making same noise as compressor which was removed. I will not be paying anymore money for further repairs. Shocking beyond. Called Tech and he says possible faulty compressor...............I can't believe this.
MK
Michele K's update31 Jan 2022, 10:01
Reviewer Update
Electracorp tech was on site on Saturday morning. Replaced compressor and refilled with gas. Fridge still not working. Now what?????? I have paid R2180.00 for nothing. We believe this fridge has a simple gas leak which needs repair. I don't believe there was anything wrong with the compressor as after half hour it started making same noise as compressor which was removed. I will not be paying anymore money for further repairs. Shocking beyond. Called Tech and he says possible faulty compressor...............I can't believe this.