JT
Jacques T
1 reviews | Active since Sept 2020
08 Sept 2020, 18:18
Poor after sales service
I am quite disappointed at the service I am currently receiving from Samsung. I have phone, mailed, phoned again and mailed again but no one seems interested to finish my query. Or even contact me regarding the problem. Now, they have my money; and I have a broken washing machine. Their technician who came out to assess broke the clips while inspecting it.
I was promised a new one, and I'm still waiting...
This has gone on for more than a month now simply not good enough.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
08 Sept 2020, 18:26Good day Jacques
I trust you are well.
Kindly be advised that Samsung truly apologise for the inconvenient caused, I have escalated your query to our service tracking department for them to assist further.
Regards
SamsungZA
LZ
I trust you are well.
Kindly be advised that Samsung truly apologise for the inconvenient caused, I have escalated your query to our service tracking department for them to assist further.
Regards
SamsungZA
LZ
Samsung South Africa's reply08 Sept 2020, 18:26
Official
Good day Jacques
I trust you are well.
Kindly be advised that Samsung truly apologise for the inconvenient caused, I have escalated your query to our service tracking department for them to assist further.
Regards
SamsungZA
LZ
I trust you are well.
Kindly be advised that Samsung truly apologise for the inconvenient caused, I have escalated your query to our service tracking department for them to assist further.
Regards
SamsungZA
LZ
JT
Jacques T's updateReviewer Update
10 Sept 2020, 18:13So it's been two days and still no word from anyone? Surely you can do better than this?
This is just simply not good enough...
This is just simply not good enough...
JT
Jacques T's update10 Sept 2020, 18:13
Reviewer Update
So it's been two days and still no word from anyone? Surely you can do better than this?
This is just simply not good enough...
This is just simply not good enough...