RK
RHODA K
1 reviews | Active since Apr 2018
14 Jan 2020, 10:54
Poor after sales service
This review was posted on 06/01/2020: I bought a Showcase Refrigerator in November 2017 and took an extended warranty policy. The water dispenser is dispensing water that is at room temperature. I am trying to call Samsung advise them of this but the phones are not answered. I have tried about four times this morning with no success. I was then asked by Samsung to provide them with my contact details so they could contact me personally. I did so on 06/06/2020 and have not heard from them yet.
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Replies (2)
Samsung South Africa's replyOfficial
14 Jan 2020, 10:56Good day Rhoda K
We are sorry to hear about your experience.
We would like to escalate your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Please send us a private message with your contact details or alternatively email us on tellus @ samsung . com.
Kind regards,
The SamsungSA Team:^ JL
Samsung South Africa's reply14 Jan 2020, 10:56
Official
Good day Rhoda K
We are sorry to hear about your experience.
We would like to escalate your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Please send us a private message with your contact details or alternatively email us on tellus @ samsung . com.
Kind regards,
The SamsungSA Team:^ JL
RK
RHODA K's updateReviewer Update
14 Jan 2020, 12:30This seems to be a standard reply from Samsung. This is the same response I got from them previously. Sent them my details but got no reply. Now they want me to give them my details again.
RK
RHODA K's update14 Jan 2020, 12:30
Reviewer Update
This seems to be a standard reply from Samsung. This is the same response I got from them previously. Sent them my details but got no reply. Now they want me to give them my details again.