Poor after sales service

<p>I've purchased a s6 edge plus and 4 weeks ago i dropped my phone and the screen cracked, I used the phone till i could take it in for repairs and had no issues. I took it in to be repaired under the ADH warranty a week later. I was told i it would take 5 working days which was no problem. I collected the phone and the battery was dead so i was unable to check the phone. I charged it at home and the fingerprint scanner wasn't working at all and the bezel and rear glass was damaged during the repair. I returned the phone the next day and they apologised and said they'll call me when it's ready for collection. I received no phone call or e-mail. I called them a week later and I was told it's ready. I went to collect it once again the battery was dead and one of the ladies charged it while she ran a diagnostic tool to check if the fingerprint scanner is working and it did work. I then left with the phone and charged it at home again and realised there was no sound at all no media no calls no notifications. I'm really frustrated because i never had such appalling service from Samsung.</p>