Poor after sales service

<p>On 22 October my Note 5 was taken in to Samsung at The Grove Mall due to a complete blank screen and I could not get it to turn on. </p> <p> </p> <p>After booking the phone in, I was told that it would take maximum of 6 hours to get it repaired, or if not possible, feedback will be given where after it will take 2-3 working days to complete. That seemed like a great option as other providers send the phone away for repairs and then you have to wait for around a month to get it back. </p> <p> </p> <p>This is where it went sour. After enquiring again after no feedback telephonically, I was told that the screen and back cover needs replacing, but the Gold colour is not available in South Africa, I needed to choose between black or white. That was yesterday, 4 working days after the phone would have been repaired, not counting the Saturday the phone was booked in. </p> <p> </p> <p>Today, Friday, 28 October, a call came through to tell that the phone now needs to be exchanged, which will cause anothet 2-3 week delay. </p> <p> </p> <p>To me, this level of poor service is unacceptable. Samsung should be experts in repairs by now and should be able to tell from the initial assessment what needs to be done. </p> <p> </p> <p>Samsung is supposed to be a competetive brand, as shown by their market share, but products recently is comparable to secondahand items sold as new, to say the very least. </p> <p> </p> <p>Premium phones are not supposed to have that kind of problems, and should it happen for some odd reason, premium service is expected, but that seems to be a pipe dream. </p> <p> </p> <p>Good on you Samsung, dwindle people out of their money for premium products, and provide **** service!!!</p>