POOR AFTER SALES SERIVICE FOR SUPPOSE TO BE QUALITY PRODUCT

I am extremely disappointed with the after-sales service received from Samsung South Africa regarding my Samsung refrigerator, which continues to over-freeze. Battle from March 2026 till this day - still no improvement. Technicians several time in and out of my unit to try to repair the refrigerator but no success. I put on record beginning of July 2026 that I'm going overseas August and will be back 2nd of September 2026. I specifically arranged with Tiffany from Samsung Service that I would be returning to South Africa on 2 September 2026 and requested that the matter be attended to upon my return. I explained that I cannot continuously take time off work for service appointments. I was advised that a note had been made accordingly.

I made myself available on 2 September 2026 specifically for Samsung to attend to the refrigerator. I contacted Samsung on the day, yet no technician arrived and the problem remains unresolved. I contact service department and they need photos - I send the photos and then it remain quiet and no further feedback and/or action from Samsung.

This is simply unacceptable. Customers pay a premium price for a Samsung product with the reasonable expectation of receiving quality after-sales service when something goes wrong.

I have already spent considerable time following up on a problem that should have been resolved. I cannot continuously take time away from my employment because Samsung fails to honour arrangements or properly coordinate its technical service.

I am requesting that Samsung South Africa urgently escalate this matter to senior management to get this resolved. .

The product was expensive. The level of after-sales service received has, unfortunately, been extremely poor. The refrigerator was still under warranty. It appears as though Samsung is deliberately delaying the matter or simply does not know how to properly repair the refrigerator.

I need service because Samsung did not wait for my money when I bought this refrigerator and now I'm battling to get this problem resolved. From my point a view - - - PLEAE DO NOT BUY ANY SAMSUNG PRODUCSTS if this is the way you treat your clients.