Poor After Sales

Hi Samsung,

let me share the pathetic experience from your trusted repair center MM All Electronics in Rivonia Johannesburg - I wasted 25min of my life going around the their automated call system and the receptionist Portia who clearly has not customer service skills refused to assist any further. All I needed was a new charger for my samsung galaxy watch 2. Can you believe that I can buy this watch just about anywhere but try buying a new charger because the existing one didn't last a year? none of your stores have stock. I can't buy it online. The only place I was told I can get this is via MM All electronics in Rivonia and they certainly can't assist me.

There seem to be only one person that can assist and his name is Michael. He doesn't take calls and therefore won't help customers over the phone. Nina Bushkin, the apparent manager for this fine establishment also will not come to the phone to assist. One would think that MM All Electronic will have a sleek system of taking customer information, placing an order, electronically sending through an email for confirmation and requesting payment. Then a follow up email when stock arrives. No they do not have that. They don't even have service or sales people.

So let's take a step back Samsung and put the ball back in your court, why can't I purchase a new charger online or direct from you? I can purchase the watch but nothing else? Did you guys believe you charger would last forever? I certainly expected longer than 8months?

Please assist is replacing this charger for my watch that I can't use anymore. If you can't then perhaps it's time to move onto the fruitier side of the electronics and ditch absolutely everything Samsung.. oh and there's a lot to ditch...