Poor after sale service from Samsung in the western Cape and Liptronics

I bought a Samsung Double door Fridge freezer 5 years ago. The compressor has blown along with the evaporator and gas system.

I followed Samsung's instruction to call a Samsung authorised service center, Liptronics. Liptronics call center never answered the calls on day one. When I did get through to them I was given very poor service, regardless I booked a call out. No one came out. I called them again and set another date and time and again no one arrived. I called Liptronics to cancel the call out and will never deal with them again.

I then paid a trusted service provider to have a look at my fridge, he gave great service and sent a quote for R5000+ for the repair. I sent the details to Samsung for a warranty claim and they said I needed to go back to Liptronics.

I will not deal with Liptonics or pay another service provider. Samsung has not assisted with this issue in anyway.

I will never purchase another Samsung product.