TM
Tshepo M
1 reviews | Active since Nov 2020
03 Mar 2021, 13:50
Poor after sale service
Gooday, I have received an extremely poor service form I was promised an Note20 | 20 Ultra UV Smartphone Steriliser as a promotional gift for buying a note 20 ultra almost 6 months ago. Every time I call in I'm being promised they will escalate the matter or it will delivered soon. Nothing ever happens poor customer service indeed.
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Samsung South Africa's replyOfficial
03 Mar 2021, 13:52 Good day Tshepo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply03 Mar 2021, 13:52
Official
Good day Tshepo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS