Poor admin at Samsung service department

Wish I could give them -100. The agents are very efficient. Nkosi and his decision makers are poor. My washing machine broke 24 March 2026 and up to now they cannot take a decision on whether they are going to fix my machine under guarantee. After 200 units on the phone, we still have no plan of action. We are senior citizens and for a week now doing washing by hand. Sis on you Samsung Services. The Smiths