Poooooooooooor customer service

Hello Bra Peter

*BEYOND POOR CUSTOMER SERVICE* SAMSUNG I have booked my device at Samsung Canal Walk Cape Town for repairs that was April 2016. I then received the quote and rejected the deal... I went back to samsung to collect my device, I was told to contact Smartlab myself...I did that and i was never assisted. I went back to Samsung again to inform them and only ât that time I was told they no longer working hand in hand with Smartlab and tĥey told me they cannot help me.

I then too it further to tĥe customer complain division where I was asked to email some device documents of which i did as it is over a month now and no one er bothered to get back to me. Instead i get to be placed on hold for more than 5 minutes and still not get to be informed about the status on my device .

ALL I WANT IS MY DEVICE BACK, I AM NOT LOOKING FOR A JOB.