1 reviews | Active since Dec 2012
Pointless warranty
My S7 phone's charging port has stopped working. Your warranty covers my phone for 24 months and accessories for 12 months. My phone is 11 months old. I've just heard back from your retail outlet and you want R6,300 to fix my phone! No mention of fixing/replacing the battery that overheats repeatedly either. Yet you do want to replace the motherboard (which is where I'm assuming the huge cost is coming from) due to the fact that the charging port is connected to the motherboard......there's nothing wrong with the motherboard! You guys are very quick to take our money but your warranty is clearly not worth the paper it's printed on! Either honour your warranty and fix my phone or send it back to me and I'll go straight to the ombudsmen.
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Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA