Plus 9 months and still nothing

Hello,

Reference of complaint ********** 070

More than 9 months ago I took my tabS for repair under warranty at the Samsung unitronics office in century city, Cape Town.

I am still PAYING for the device on contract but have not had it returned to me since then.

The owner, Elcardo Theunis, assured me in person, face to face, that he would take care of the problem.

But here we are to no avail.

I've given more than patience at this point.

I'm still paying for something I don't have, and never got it back.

I've paid for repairs to other devices and never had problems with Samsung before.

This is disgusting, and at this point you should offer me a new top of the range tablet, as the tab S was when I purchased it or pay me out so I can have my money back.

This is my last attempt to make contact, after this I open a case with the ombudsman if I don't get a resolution within 48 hours, from 13:00 today.

I'm sorry, but I have never had such a poor and dismissive experience in my life.