LC
Liezel C
1 reviews | Active since Sept 2020
18 May 2022, 13:17
Please help me
I have called every second day to follow up on my service request, which is falling on deaf ears. My washing machine has been broken for two weeks and I have spent R100 on phone calls and R500 on doing my washing at a laundromat. When I spoke to Liptronics (the only service provider to service the whole cape town region) they said that they do not come to Somerset West. What on earth is going on? My machine is still under warranty buy I can't access this service. This is all very disappointing and frustrating.
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Replies (2)
Samsung South Africa's replyOfficial
18 May 2022, 13:26Good day Liezel ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^TM
Samsung South Africa's reply18 May 2022, 13:26
Official
Good day Liezel ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^TM
Samsung South Africa's replyOfficial
19 May 2022, 10:20Good day Liezel ,
Thank you for posting your comment . Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Thank you for posting your comment . Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Samsung South Africa's reply19 May 2022, 10:20
Official
Good day Liezel ,
Thank you for posting your comment . Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Thank you for posting your comment . Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM